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shipping policy

1. SHIPPING METHODS

1.1 General information: We handle international shipping by leveraging our network of overseas warehouses. As part of the process, we issue logistics order numbers within 24 hours of receipt and complete deliveries anywhere from 3 to 10 days. Please refer to the information provided below for specific warehousing and logistics information.

1.2 U.S. shipping: Our U.S. warehouses include:

a. East coast - New Jersey (185,000m²)

b. West coast - Los Angeles (120,000m²)

c. Southern - Atlanta (55,000m²)

Using our intelligent shipping solutions, we provide shipping for $10USD per order to most areas throughout the U.S. As part of the process, we select the optimal warehouse to quickly and efficiently process your shipment. Remote U.S. areas may incur higher fees. These require a remote logistics quote during the order process, and include:

PUERTO RICO (PR)
HAWAII (HI)
VIRGIN ISLANDS (VI)
ALASKA (AK)
GUAM GU (GU)
AMERICAN SAMOA (AS)
NORTHERN MARIANA ISLANDS (MP)
U.S. MILITARY (AE, AP)

1.3 U.S. logistics: Our logistics efforts are supported by FedEx, UPS, USPS, and other providers. Based on the size, weight, and specifications of your product, we select the optimal shipping solution. Our shipping times are as follows:

a. Expedited (4 to 7 business days

b. Standard (5 to 7 business days)

c. Economy (3 to 10 business days)

1.4 U.K. shipping: Our U.K. warehouse includes:

a. Birmingham (56,000m²)

While most of our U.K. shipping is £10GBP per order, we have higher fees for certain remote areas based on the high transportation costs and long distances. These require a remote logistics quote during the ordering process, and include the following areas.

Remote areas for Yodel:

AB10-16, AB21-25AB30-35, AB39, AB41-43, AB51-53AB36-38, AB44-45, AB54-56, BT1-9, BT10-44, BT45-49, BT51-58, BT60-61, BT62-67BT68-82, BT92-94, DD6-11, EH35-40, EH42-46, FK14, FK18-19FK20FK21, HS1-9, All IM, IV1-3, IV4-11, IV12, IV13-28, IV30, IV31-32, IV36, IV40, IV41-49, IV51, IV52-54, IV55-56IV63, KA27-28, KW1-13, KW14KW15-17, KY9-10, KY14-16, PA20-33, PA34, PA35-38, PA41-48, PA49, PA60-61,PA62-72, PA73, PA74-75,PA76-78PA80, PH6-16, PH17-19, PH20-26, PH30-39, PH40-41, PH42-44, PH49, PH50, PO30-41, TD1-8, TD10-14, TR21-25, ZE1-3.

Remote areas (zip code) for Hermes:

Highlands & Island
Channel Islands
Northern Ireland (BT)
BFPO
Isle of Man (IM)

Any zip code with the following prefixes are also eligible:

GY
JE
ZE
BT
BF
IM
HS

1.5 U.K. logistics: Our logistics efforts are supported by Yodel, Hermes, Royal Mail, and other providers.In most cases, we ship anywhere from 1 to 3 business days. Based on the size, weight, and specifications of your product, we select the optimal shipping solution.

1.6 Germany (DE) shipping: Our Germany warehouse includes:

a. Dietzenbach (20,000m²)

Our Germany-based warehouse supports shipping for 10EUR per order throughout Germany, the Czech Republic, Italy, Spain, and France. For certain remote areas, we have an additional shipping charge.

1.7 Germany logistics: Our logistics efforts are supported by DHL and other providers. In most cases, we ship anywhere from 1 to 3 business days. Based on the size, weight, and specifications of your product, we select the optimal shipping solution.

1.8 Additional logistics information and tracking: For additional, shipper-specific information, please refer to the following websites:

a. Universal logistics query: https://www.17track.net/zh-cn

b. XPD: www.xdp.co.uk (tracking number and shipping zip code required)

c. Yodel: https://www.yodel.co.uk/

d. Royal Mail: https://www3.royalmail.com/track-your-item#/

e. FedEx: https://www.fedex.com/en-us/home.html

f. USPS: https://www.usps.com/

g. UPS: https://www.ups.com/us/en/Home.page